
Luke works in residential properties and he’s responsible for business development.
Property management is hard, there’s a high churn of staff which is hard so you need to make your staff feel valued. If you’re using a third party management system then always ask ‘who’s looking after my stuff’. As an asset manager you need to get a personal relationship with your manager, don’t just be a blank person in a board room – the more you know the better people will work for you. Luke had to work out how to attract and retain staff so he hired the VP of hiring from Starbucks and they turned everything around and helped attract and keep the $12/hour staff. It’s all about work culture.
Top tips
- Most important habit – gratitude every morning
- Most influential person – dad
- Most important tool – moleskin notebook
- Contact lleins@investres.com or LinkedIn respropsmanagement.com